OUR STORES AND CAFES

Where are your stores located?
We have four stores in Bristol, please visit our stores page for full addresses, opening times, contact details and parking information.

Do you offer online shopping or delivery?
We currently don’t offer an online shopping or delivery service but you can browse some of our products here. If you have any questions about what we have in stock or would like to reserve a product, please call your local store.

Do all your stores offer the same products?
While we aim for consistency, some product availability may vary slightly between stores.

Do you offer gift cards?
Yes, we do! You can purchase Better Food gift cards in any of our stores, ideal for treating the foodies in your life.

Can I book a table at your cafe?
Our cafes operate on a walk-in basis. We do not currently take bookings.

Can I see your menu?
Yes, take a look at our sample menu.

PRODUCTS AND SOURCING

Are all of your products organic?
We prioritise organic because we believe it provides an extra level of reassurance, especially for products like meat, dairy, and items from long supply chains (like soy, cocoa, nuts). Where organic isn’t available, we actively seek out producers with high welfare and sustainability. We also may stock non-organic items if we think sourcing a non-organic product has other positive impacts, such as supporting local producers.

Why don’t you stop selling meat?
Rearing animals for food is a big responsibility, and when we choose our suppliers, we look for farmers who are careful, compassionate and above all have respect for the animals they rear. We’re happy to continue to sell meat and dairy that is produced to these standards, giving our customers important and valued access to meat and dairy products we can all have faith in. We generally advocate an eat-less-but-better-meat approach, and sell many plant-based products to support this.

You can read more about why we sell meat and dairy.

How do you set the prices for your products?
At Better Food, our pricing reflects our commitment to quality, sustainability, and supporting local producers. We want to be transparent about how we arrive at our prices, so here’s a breakdown:

Working with our suppliers

• We primarily set the prices of our grocery products based on the recommended retail price (RRP) from the wholesaler. We believe this reflects the market price for organic products.
• We prioritise paying fair prices to our local farmers and producers. This ensures they can operate sustainably and continue to provide us with the high-quality, organic and ethical goods that our customers expect.

Our size and business model

• Unlike large supermarkets, we don’t use ‘loss leaders’ (selling products below cost to attract customers). Instead, we choose to sell all our products at sustainable prices.
• We’re committed to ethical business practices, including paying our staff above the National Living Wage and paying our suppliers fairly and promptly. These factors contribute to our operational costs.

Fresh produce

• Local produce: We work closely with local farms, like The Community Farm, to source the freshest seasonal produce at competitive prices. This direct relationship helps us ensure fair prices for both our customers and our farmers.
• Imported produce: When we need to import produce, prices are dependent on market fluctuations and are greatly affected by things such as the exchange rate. We buy directly from the European market to provide you with the best organic products.
• Loose produce: Whenever possible, we sell our fresh produce loose per kilo. This keeps our packaging minimal and our pricing transparent.

At Better Food, we believe in the value we can provide to you with high quality produce and a supportive approach to farmers and producers. While we cannot compete with supermarket prices, we ensure our products are priced in a way to benefit both you and our suppliers.

How can I get my product stocked in Better Food?
We’re always excited to discover new and exciting products! To ensure fairness and efficiency, we ask that all potential suppliers follow the same process. Please start by completing our New Supplier Application Form. This form provides us with all the essential information we need to evaluate your brand and product.

GENERAL ENQUIRIES

What should I do if I’ve been charged incorrectly or notice a problem with my shopping after I get home?
We want you to be happy with your purchase. If you discover a discrepancy or a problem after you’ve left the store, please let us know as soon as possible.

The easiest way to get a refund is to return to the store. If you can’t get back to the store, please email us on marketing@betterfood.co.uk with details of your transaction including items, date, prices and which store you bought these at. We’ll work with you to arrange the best way to issue a refund or resolve the issue.

I’m interested in working for Better Food. Do you have any vacancies?
Please visit our careers page to see our current vacancies.

Can I sign up for your mailing list?
Of course, sign up for our mailing list to be the first to hear about our latest events, offers and recipes. You’ll also get a voucher for 10% off your shop.

Do you offer donations to charities and local causes?
We’re committed to supporting the vibrant community of Bristol. We believe in the power of good food to nourish both bodies and communities, so we’re pleased to support local organisations making a difference. Please check our community support page for more details.

Can’t find what you’re looking for?
If you still have a question, please don’t hesitate to get in touch with us. Please check our contact page for the best person to contact.