The latest on services at Better Food

We want you know that we are here for you and our community; that we will do everything we can to play our part in helping people to get through this time of great uncertainty. We are continually monitoring the UK Government guidelines and advice and are committed to making the right decisions for our customers and staff. To keep you up to date with the essential services that we are currently offering at Better Food we will be updating this webpage every day.

Opening hours

Our stores are currently operating normal opening hours:

St. Werburghs
The Proving House, 21 Sevier Street, St Werburghs, Bristol, BS2 9LB
Mon-Sat: 8am-8pm, Sun: 10am-4pm

Wapping Wharf
1-5 Gaol Ferry Steps, Wapping Wharf, Bristol BS1 6WE
Mon-Sat: 8am-8pm, Sun: 10am-6pm

Whiteladies Road
94A Whiteladies Rd, Clifton, Bristol BS8 2QX
Mon-Sat: 8am-8pm, Sun: 10am-6pm

Takeaway coffee

We’re delighted to be partnering with City to Sea on their contactless coffee campaign, encouraging reusables in a safe way during this current situation. They’ve produced a handy video to show you how you can continue to reuse your coffee cup during the COVID-19 crisis which you can watch here. Please choose to reuse wherever and whenever you can.

Social distancing

All stores are adhering to social distancing guidelines. This means that we are limiting the number of customers who can enter each shop at any time. We have introduced floor signage in all stores to ensure customers keep two metres apart in addition to screens when queuing at checkouts. We appreciate your patience and understanding, and for keeping an appropriate distance between our staff and other customers.

Early opening for the elderly and vulnerable

We are offering a safe shopping environment for the elderly and vulnerable at the following locations:

St. Werburghs
Mon-Fri: 7:30am-8am

NHS Discount

We are truly thankful for the incredible job that everyone working for the NHS is doing. To show our thanks, we have increased the discount that we offer them to 10%.

Cafés

Our cafés are now only offering pre-packaged takeaway food and takeaway drinks, which can be purchased via our main till.

Telephone lines

So that we are able to manage demand, and do our part in enabling non-essential staff to work from home, we have temporarily closed our store telephone lines. Any queries should be directed to marketing@betterfood.co.uk. Our team will be working through opening hours, Monday to Sunday to answer your query. Please bear with us.

Payments

We kindly ask that customers use contactless card payments whenever possible. If absolutely necessary we can still take cash payments.

Returns and Exchanges

To minimise non-essential trips, we kindly ask our customers not to visit our shops to exchange or return items right now. We have extended our returns period (for non-perishable items) to 90 days. If you have any queries please email marketing@betterfood.co.uk.

Deliveries

We continue to see unprecedented demand for food and essentials through our stores. This, combined with reduced numbers of staff, due to self-isolating measures, means that we are currently working as hard as we can to continue to keep our stores open and fully stocked for our local community. We believe that we can make the greatest positive impact by focusing on running our stores to the best of our ability. We are therefore not able to offer a delivery or collection service right now, but will update this page if and when the situation changes.

Recruitment

We were blown away by the response we received after advertising new temporary positions. We have now filled all roles. If you haven’t heard back from us, unfortunately you’ve been unsuccessful this time around. If we need more temporary support, we’ll be reaching out to those who have already applied. Thank you again, we are so grateful to our community for their support at this time and deeply regretful that we are not able to offer everyone work at this time.

Supporting Our Staff

We’d like to thank all of our team. They have been working tirelessly to keep our shelves full and to help every customer, despite increased pressure and workload. The wellbeing of our staff is of the upmost priority to us and we want you to know that we are doing everything we can to support and look after them.

We have strong hygiene procedures in place and are providing regular updates to our teams so that they have appropriate advice.  All high-touch equipment in store, such as tills, are cleaned daily and at every opportunity. Hand sanitiser has been provided for all of our staff. Our teams have always been provided with a free nutritious meal at work and paid breaks, which encourages them to take a well-earned rest. We are doing everything we can to support our team over this challenging time and if required they also have access to the excellent support provided by the Retail Trust.

Supporting our community

We’d like to say a huge thank you to everyone who helped us reach our fundraising target for Square Food Foundation’s #SquareMeals project in just a few days. We’ve added £1000 to your donations, bringing the grand total to £2,464! You can continue to donate direct to the project here.

All stores are currently accepting donations for local food banks and projects during the crisis. We can accept any non-perishable items, whether bought in-store or brought from home.

Through the crisis, we’re continuing to make weekly fresh produce donations to Redcliffe Children’s Centre, which is open for children of key workers.

Where we can, we’re actively supporting organisations that are responding to urgent need in the community, through food and financial donations.

Risk Assessment

We are constantly monitoring our efforts to keep our teams and customers safe with our elected Covid Champion representative group. Our main Health and Safety Representative for the business is Daisy Roach, Head of HR.

You can view our risk assessments for our sites here –

Cafe Risk Assessment Covid 07/2020

Central Kitchen Risk Assessment Covid 07/2020

Retail Risk Assessment Covid 07/2020